Legal

Refund Policy

Last updated: August 5, 2026

Because our products are laboratory research chemicals, not consumer goods, this policy is necessarily different from a typical retail return policy — see below for why, and for what is covered.

1. Why We Don't Accept General Returns

Once a vial has left our facility, we can no longer verify how it was stored, handled, or whether its seal was maintained — so for the safety and integrity of our research supply, we cannot accept it back into inventory or resell it. For this reason, we do not offer refunds or returns for correctly-shipped, undamaged orders simply because you changed your mind. This is standard practice across the research chemical industry.

2. What Is Covered

We will replace or refund your order if, within 7 days of delivery, you contact us about:

  • Wrong item shipped — you received a different product or vial size than what you ordered;
  • Damaged in transit — the vial arrived broken, leaking, or the packaging was compromised.

To request a replacement or refund under this policy, email support@jarpbio.com with your order number, a description of the issue, and photos. We may ask for the product to be returned to us before issuing a replacement or refund.

3. Order Cancellations

You may cancel an order for a full refund any time before it ships. Once an order has shipped, the policy above applies — we're not able to intercept a package in transit.

4. How Refunds Are Issued

Approved refunds are issued to your original payment method within 5–10 business days. If a replacement is requested instead, we'll ship it once the issue is confirmed.

5. Payment Disputes and Chargebacks

If you believe a payment was made in error, was duplicated, or relates to an order that was not authorized, please contact us first at support@jarpbio.com with your order number and the payment method used. We will review the order and work with you on any refund or correction covered by this policy.

Please report unauthorized activity to your bank or payment provider immediately. If a chargeback is opened, send us the dispute details so we can provide the order and delivery records requested by the provider. An order may be paused while a payment dispute is reviewed; this does not limit any rights provided by your card issuer, bank, or applicable law. We do not charge a fee for contacting us about a payment concern.

6. Contact

Questions about this policy can be sent to support@jarpbio.com or via our Contact page.